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The project 

The multimedia provider UPC Austria has reorganized its document-related processes following the acquisition of Inode and the merger with the company. The solution created with the help of the Viennese software house Infinica was awarded the ECM Award 2010 in the category "Economy". The Infinica solution now generates hundreds of different document types with complex rules. The company generates several thousand documents every day. Key document types include purchase orders, quotes, information letters, work orders, and contracts. 


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Likes. Manfred Steinbichl, Head of IT at UPC Austria: "Our special challenge was to map the acquisition in the processes and document generation within a very short time."  

Until then, documents were created transactionally using data from the back-end systems, which are optimized for dynamic data collection, processing, and archiving, but have limitations in business document functionality. That's why the IT team had to develop the desired formatting logic and output rules. It was challenging to control the different output channels. This often had to be programmed individually. 

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Results achieved 

Michael Kristek, IT Deployment Manager UPC Austria, Project Manager: "A modern and flexible system is now responsible for document creation and output management. This makes it much easier to adapt to changing processes and the administration of underlying IT components. With the introduction of the INFINICA solution, the entire process has become much more transparent." 


  • High efficiency in the design of document templates (the time required for template creation has been halved on average). Text modules can be easily reused.  
  • The response to corporate design changes has been significantly simplified (thanks to a significantly shorter implementation time and a significantly lower testing effort). 
  • A much higher proportion of information sent by e-mail with a document attachment ensures sustainable economic provision (Green IT) and massive cost savings.  
  • About 25% more documents are sent by e-mail than before. With a daily volume of 2600 documents, this leads to significant cost savings for printing, paper and delivery.  
  • Faster sending of invoices. Previously, UPC took an average of 4 days from the time of creation to receipt by the customer. Today, the documents are delivered to customers by e-mail within a few minutes in a service-oriented manner. 
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